Poorest service from Cell C

On th 16th of May 2018 I logged a call that Cell C refund me that I paid advance for my contracts. My intent was only to get a refund as I was advised by a consultant that they would be able to process the claim with in 7 working days. I was initially requested to send proof of payment which I did and it ended up being a week process, as cell c was only able to confirm receipt of the proof of payment only after then. I then at that point decided to cancel all my contracts. I was informed that the cancellation would be initiated and a full refund would happen with 7 working days and that i would be called by a call agent with in 48 hrs. Of which was the 100th time I was and without fail no one bother to call me. Fast forward week later, and after numerous calls to find out what's happening with my refund case. No one has bother to notify me of what's happening. I sent numerous emails to a Tebogo Morolong of which never received feedback this is outside the lack luster service I received from call agents. At present, I'm still waiting for my refunds and every time I follow up with cell c I get different answers to the same questions. I want nothing else to do with this company and find that the process to be redundant with no cause. My only per I have with this company is that I cur off whatever ties and have my refund paid back to me. Again I logged this case on the 16th of May 2018 and have always been advised for 7 working days. More than two weeks have past and the still nothing. The red number in question is ********** 0 88