Poorest service at it’s worst

I’m unable to access their data services for about three weeks now. They’ve been aware of this technical problem but never communicated with affected clients. Zinhle Mbeje could only apologize on behalf of cell c, while confirming that they will keep on debiting my account even though they know quite well they cannot honor their part of the agreement.

I changed my bank so a debit order didn’t go through. I updated their records and made a manual payment as soon as I realized the mistake. Nonetheless they went ahead and made a negative report against my me with the credit rating agencies. Why? Nonpayment for which month?