Poorest customer service by far!

To whom it may concern I have been trying unsuccessfully to cancel a new contract with cell c , from the second day of delivery as I did not receive the items and only discovered that my daughter was give two contracts and two of the same devices which was a Samsung tablet,unfortunately the service given is very poor. Firstly I app**** for one contract and knowing this will be a nightmare I decide not to open the package and rather call for cancellations both and rather do the process over. They are requesting me to open the package in order to get the IME numbers to process the cancellations, I have the serial number but refuse to open the package then they claim the goods where not in the same condition as delivered. I have been calling constantly and spoke to Alida, Nkosizane and Lerato with case numbers *** and *** every consultant give you a different answer and overtime the cancellation has been cancelled and need to be reloaded. Nemours emails was send to cellc customer service as well and it all just fell on deaf ears. Even try legalwise to intervene but also a lengthy process as the harrasment continues. Today I am being continuously harass for payment today it was R2000 don't know tomorrow but apparently this vonyracts was never cancelled and I have the courier proof of returning the devices. Very dissatisfied customer