Poor workmanship and service from Cell C

After much consideration this complaint has to be addressed. This complaint is directed towards cell c at trade route mall specifically on the poor customer service and workmanship.

lets go back to November 2025 when all this chaos initially took place. Our usual sales person Nassar Abdul which is the manager there was off so one of the sales guys assisted us whos name is also Nassar. We were looking to taking out 2 contracts at the time and Nassar the sales person offered the S25FE which we did not initially go for as we went for the S25 Ultra. Anyway he offered the FE because it came with a SamsungTab10 which samsung had a promotion for at the time. he assured me that i would get it in time as in by Christmas or earlier as it supposed to be a gift.

Time passed and after new year and the babys birthday the tablet has still not come around. So i made my way to trade route mall to speak to the manager to tell him how unprofessional and horrible service i have been receiving from his store.

The Store manager then took over my case assuring me that he will help me get to the bottom of all this because we are his client at the end of the day so helps me try to resolve this issue with samsung with very minimal feedback also mind you but he is still not at fault here.

fast forward to the present, the store manager has completely cut all communication with and left the communication open to one of the ladys at Samsung named Lolly. She had been very understanding from the start but as she explained that the fault had not come in from Samsung side which i completely understand and agree with.

The sales guy who initially put the claim through used the IMEI number off a different phone hence the claim had been rejected which had been pointed out to me by Lolly.

Till today Cell C took NO initiative to correct this situation in anyway even after i asked can i return the phone but they refused with me explaining that i only took this phone based on a certain reason which no longer stands as per Samsung.

i am extremely disappointed in the service and treatment i received from Cell C considering what a long standing relationship i have with the company itself.

All the evidence can be provided to support my statement.

I expect feedback regarding this issue.

Thank you.