Poor upgrade service

Item: Cell C
Rating: 1
Author: Priscilla T

I upgraded my cell phone contract on Saturday 01 September 2018 at highveld mall, witbank branch. I upgraded to a note 9 which is suppose to come with a voucher for the welcome pack. At that time there were no vouchers available and I was told to come by during the week. This morning I phoned the branch to enquire about the vouchers if they have yet received it and the lady, who was very friendly did inform me that they do not yet received any vouchers and she can not tell me when they will be receiving it. Cell C, please make sure when people upgrade they do get everything that goes with the special and the package. This is inconvenient for me as a customer who lives 55 km from the branch. I expect better service from a large company like cell C

Helpful (0)

Replies (4)

Cell C's replyOfficial

08 Sept 2018, 12:00

Good morning Priscilla

We understand your frustration and apologize for the poor service.

One of our team members will follow up and assist.

Regards

Cell C | PN

Best regards,

Cell C's reply08 Sept 2018, 12:00

Official

Good morning Priscilla

We understand your frustration and apologize for the poor service.

One of our team members will follow up and assist.

Regards

Cell C | PN

Best regards,

Cell C's replyOfficial

11 Sept 2018, 11:41

Lungile has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

Cell C's reply11 Sept 2018, 11:41

Official

Lungile has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

Priscilla T's updateReviewer Update

20 Sept 2018, 20:49

Dear Cell C. Thank you for coming back to me irt my query. I have however not received further feedback. This afternoon I phoned the highveld mall branch again and when I asked the store manager irt the vouchers from Samsung he acted like he did not know at all what i was talking about. When i asked how do they keep track of how and who should receive vouchers he put the phone down in my ear. I pay for my contract with you on time and I pay a pretty penny. I just expect service and someone living up to theor promises with promotions. It has been 3 weeks since I upgraded or is Samsung and Cell C in cohoots in the hope that consumers will forget or give up on this. I just want what I was promised and expect to hear from you soon.

Priscilla T's update20 Sept 2018, 20:49

Reviewer Update

Cell C's replyOfficial

21 Sept 2018, 08:56

Good morning Priscilla

Apologies for the poor service, we will get someone to follow up with the store manager and provide feedback.

Regards

Cell C | PN

Best regards,

Cell C's reply21 Sept 2018, 08:56

Official

Good morning Priscilla

Apologies for the poor service, we will get someone to follow up with the store manager and provide feedback.

Regards

Cell C | PN

Best regards,