Poor turnaround time for resolution of a query

Further to my complaints sent on 2 August 2021, it's almost a month and there has been no resolution. Was called by the Manager Marcy Padaychee on 13 August 2022 who advised that she would assist me with the problem and played a recording that was the instructions that I gave to the Call center Agent. Bearing in mind I have 4 contracts with cell c the agent was also no coherent and confused me. I am not a technical expert and would have been guided by the agent. I sent a cancellation request as advised by Candice from Cell C Hillcrest Branch on 14 August 2021. I again sent Candice a reminder on 20 August and she indicated that the matter has been escalated. I don't want any surprises on 28th August 2021 when my debit order goes through Why is the turnaround time for Cell C resolution of an issue so poor which impacts on customer services