Poor store management

I tried helping my father to upgrade his cellphone contract this weekend in Nelspruit. He has been a CellC customer for years.

First thing we did was go to all service providers to get a booklet with the latest deals. After going through each booklet we decided on the Hauwei P20. Telkom mobile had the best deal on this phone but CellC had a similar deal and it was much less effort to stay with CellC. The deal was a pinnacle unlimited for R 999.99 per month that comes with a free watch.

At the store in Illanga Mall we took the book and pointed out to the sales person (****) that we wanted this deal. First he said that he did not have the watch and then he said that he did not have the phone either and that it is a package deal. We told him to ask if the CellC shop in riverside had any. He then send us to riverside mall because they had stock.

When we got to the riverside mall CellC we took another booklet from the Window and pointed it out the deal to the sales person ( Johnathan ). He then told us that the deal was no longer available and the the booklet was old. When we confronted him about it he threw a tantrum and started ripping out booklets and posters from the windows. He was rude and tried to blame us.

In summary the management of your Nelspruit stores is abysmal. Its month end and a Saturday. The busiest possible time and you don't have the correct booklets in your windows! This is not acceptable. You wasted our time, petrol and caused disappointment. When you take a booklet from a store window you expect it to be up to date.

If you can't fix this issue you will definitely loose more than one long time CellC customer.

Regards

Lezard