NR
Nigel R
1 reviews | Active since Jun 2011
23 Sept 2022, 08:18
Poor signal - reception
Please assist. I have a huge issue by not receiving sms messages while load shedding is on and I do have signal but my network keeps on roaming and dropping, irrespective of the area I am currently in Midrand area. Please assist because I will port out my prepaid number if not sorted today. Please call me on *** or email me *** I also logged a query on the cell c portal
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
23 Sept 2022, 10:41Good day Nigel,
Thank you for contacting us regarding connection issues during load shedding.
Please note that our sites are equipped with back-up batteries however, we experience high rates of vandalism and theft at network sites and as such have to constantly replace batteries. Theft and vandalism increase significantly during load shedding. It is for this reason that you may experience connection issues on calls, SMS or the internet. We do apologize for the unpleasant experience caused.
^TN
Thank you for contacting us regarding connection issues during load shedding.
Please note that our sites are equipped with back-up batteries however, we experience high rates of vandalism and theft at network sites and as such have to constantly replace batteries. Theft and vandalism increase significantly during load shedding. It is for this reason that you may experience connection issues on calls, SMS or the internet. We do apologize for the unpleasant experience caused.
^TN
Best regards,
Cell C's reply23 Sept 2022, 10:41
Official
Good day Nigel,
Thank you for contacting us regarding connection issues during load shedding.
Please note that our sites are equipped with back-up batteries however, we experience high rates of vandalism and theft at network sites and as such have to constantly replace batteries. Theft and vandalism increase significantly during load shedding. It is for this reason that you may experience connection issues on calls, SMS or the internet. We do apologize for the unpleasant experience caused.
^TN
Thank you for contacting us regarding connection issues during load shedding.
Please note that our sites are equipped with back-up batteries however, we experience high rates of vandalism and theft at network sites and as such have to constantly replace batteries. Theft and vandalism increase significantly during load shedding. It is for this reason that you may experience connection issues on calls, SMS or the internet. We do apologize for the unpleasant experience caused.
^TN
Best regards,
NR
Nigel R's updateReviewer Update
24 Sept 2022, 02:07Hi this is not acceptable. Are you always using ****** backup batteries as a excuse? You have not contacted me or even tried to assist or resolve my query? Maybe it's time to port out from cell c.. I asked for a resolution, not excuses.. How will you fix this permanently and compensate me??
NR
Nigel R's update24 Sept 2022, 02:07
Reviewer Update
Hi this is not acceptable. Are you always using ****** backup batteries as a excuse? You have not contacted me or even tried to assist or resolve my query? Maybe it's time to port out from cell c.. I asked for a resolution, not excuses.. How will you fix this permanently and compensate me??
Cell C's replyOfficial
27 Sept 2022, 16:54Good day,
You have stated that the issue happens during load shedding and in this case, load shedding affects connectivity where the network will be restored after the power is back.
We do apologize for the inconvenience caused.
^TN
You have stated that the issue happens during load shedding and in this case, load shedding affects connectivity where the network will be restored after the power is back.
We do apologize for the inconvenience caused.
^TN
Best regards,
Cell C's reply27 Sept 2022, 16:54
Official
Good day,
You have stated that the issue happens during load shedding and in this case, load shedding affects connectivity where the network will be restored after the power is back.
We do apologize for the inconvenience caused.
^TN
You have stated that the issue happens during load shedding and in this case, load shedding affects connectivity where the network will be restored after the power is back.
We do apologize for the inconvenience caused.
^TN
Best regards,
NR
Nigel R's updateReviewer Update
30 Sept 2022, 17:12Hi thanks for the reply but unfortunately you took too long to get back to me, I eventually ported to Vodacom
NR
Nigel R's update30 Sept 2022, 17:12
Reviewer Update
Hi thanks for the reply but unfortunately you took too long to get back to me, I eventually ported to Vodacom
Cell C's replyOfficial
03 Oct 2022, 16:56Hi Nigel
Noted.
We're sorry to hear that.
^MP
Noted.
We're sorry to hear that.
^MP
Best regards,
Cell C's reply03 Oct 2022, 16:56
Official
Hi Nigel
Noted.
We're sorry to hear that.
^MP
Noted.
We're sorry to hear that.
^MP
Best regards,