1 reviews | Active since Jul 2017

14 Jul 2017, 07:51

Poor signal

<p>Good day</p> <p> </p> <p>I am very upset with Cell C. I have 2 contracts with them. And both the phones signals is so bad. This is not a area problem, as I am stationary (most of the time) in Rietfontein, Pretoria but my fiance is a truck driver so he is all over the country, mostly from mpumalanga (witbank, delmas, bethal) to Durban. What happen is the signal shows full but if you dail a number it just keep on dailing and does not go through, this happens on both our lines, however you airtime runs out for nothing, so my airtime gets ****** by cell c but We are never conected to the other side. Then sam with date use, it keeps on running in the end shows that their is a problem with the conection, but also take the MB for nothing done. I have lost so much airtime on both lines with this problem. When you call customer care they just say you were outside a reception area? *** so the whole country from Pta to Durban is outside their reception area???? This is not acceptable. I accept my airtime back thst they ***** and a better signal, otherwise I am cancelling my cobtracts as they are not delivering their side of the contract.... SIGNAL!! I stay alone most off the time, and should I have a crisus I can not call, because me network does not have reception, and that in the middle of Pretoria. Please assist as this is not acceptable.</p> <p> </p> <p>Thank you</p> <p>Fransie Jacobsohn</p>

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Replies (6)
Cell C
Cell C's reply14 Jul 2017, 09:12
Official

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Best regards,

's update16 Jul 2017, 10:42
Reviewer Update

Good day.

Consultant called me, and my fiance. A technician will visit my area to resolve my issue. However he called my fiance as well they corrected his settings on his phone, however his problem is presistent, his is travelling and it is expected to have bad reception rural or mountain areas,but this problem is constant even when he is srationery in a main city like Durban. Please assist in this matter.

Regards

Fransie Jacobsohn

********** 813

Cell C
Cell C's reply17 Jul 2017, 10:49
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

's update20 Jul 2017, 01:37
Reviewer Update

No response from cell c yet....

Cell C
Cell C's reply20 Jul 2017, 12:39
Official

Hi Fransie

Skhumbuzo will contact you shortly.

Regards

Cell C | PN

Best regards,

's update22 Jul 2017, 13:52
Reviewer Update

No response yet...... Also were never called by a so called "technician" to come check my signal in Rietfontein Pretoria.

Make me wonder, when cell c called me the guy said that their customers are important, it sure looks like it with this non service...

Also my fiance recharged his account yesterday and then bought MB, that just disapeared once again. Would like to have detailed explanation of what happened with the MB, as he only did facebook for a short period.

All my settings on my phone are also correct with backgroup data switch off. I live alone, and in the middle of the night while sleeping I receive the sms that my data is less than 15MB and shortly after that, that it is depleted???? How when I am not using my phone?

This is getting rediculous. If I could I would not even give 1 star on this review.