POOR SERVICES: UPGRADE OF CONTRACT

I HAVE BEEN A CONTRACT CLIENT FOR OVER 10 YEARS AND RECENTLTY CALLED TO HAVE MY RECENT CONTRACT UPGRADED. I CALLED ON THE 9TH DECEMBER 2015 AND WAS INFORMED THAT THE UPGRADE WAS SUCCESSFUL AND I HAD TO WAIT 3 -7 DAYS FOR DELIVERY. OUT OF CURIOUSITY AND ANXIOUSNESS I CALLED TODAY, 15TH DECEMBER ONLY TO BE INFORMED THAT MY UPGRADE DOES NOT REFLECT ON SYSTEM. I COUDLNT BELEIVE IT SOMETHING ABOUT MY NR BEING HOTLINED AS ****** OR SOMETHING, I HAD TO CALL CUSTOMER SERVICE AGAIN GET THAT SORTED THEN GO THROUGH TO UPGRADES AND HOPEFULLY THIS TIME IT IS ON SYSTEM. WORSE IS DUE TO CELL C POOR SERVICES I NOW HAVE TO WAIT A FURTHER 3 TO 7 DAYS FOR DELIVERY. THE DECENT APPROACH WOULD BE TO ATLEAST ENSURE I GET THE UPGRADE ASAP AS IT WAS A MISHAP ON THE COMPANIES SIDE. THE BEST PART WAS WHEN I ASKED WHY WASNT IT CAPTURED THE CALL CENTRE LADY COULDNT ASSIST SHE BLATENTLY SAID SHE DOESNT KNOW, TALK ABOUT STANDARDS. WHEN I CALLED THE FOLLOW UP DEPARTMENT TO ENQUIRE IF THE UPGRADE WAS LOADED THE LADY SAYS I SHOULD CALL BACK ON THURSDAY TO FOLLOW UP. PLEASE CELL C UP YOUR GAME ELSE YOU WILL LOSE THOUSANDS OF LOYAL CUSTOMERS.