ZJ
Zacharia J

1 reviews | Active since Feb 2013

26 Jan 2016, 14:10

Poor services and assistance from Cellc and Samsun

Dear all<br> <br> I have reported my case numerous times with Cell C regarding a liquid damaged phone. I even requested for a lie detector test to be conducted as I have not dropped the phone ever in water.<br> But apparently the consultant says even when in coastal areas .They are more concerned in making me fix the phone for R5005,36 than sorting it out as it is a warranty issue.<br> I have cancelled my contract and await their email regarding the way forward as today I will switch my network.<br> <br> Regards<br> Zac<br> (currently without a working

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Replies (1)
Cell C
Cell C's reply26 Jan 2016, 14:40
Official
Hello Zacj,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN