Poor Services

I made a request to CellC to cancel my data contract on 20 July within 5 working days of having the contract. I was told that CellC will collect the Device, assess it and then charge a cancellation fee (OBS 157804). The modem was collected by CellC on the 22 of July 2015 (ref no.RW***6). Four months later I discovered that an amount of R263.12 was charged in Sept, Oct and Nov respectively. Furthermore an amount of R305.05 was charged in August by CellC. When i called CellC on 17 Nov to make enquiries, i was shocked to discover that the contract was never cancelled and there was no record that i ever requested cancellation as well as collection of the modem. I could not believe that CellC collected their modem, charged a fee of R305.05 on my account, yet there is no record of contract cancellation and still continued to charged monthly fees of R263.12 for services that were not rendered. When i contacted the customer care, i got transferred from one department to another and i even sent a massage using customer care on CellC website but never received any responses.<br> Shame on you CellC. If money is what you care most about, keep it and fulfill the request made in July