Poor services

Good day,

Regarding the emails I forward to you and no one responded to it,

Cell C has yet again overcharged me,

The account was +/- R853. 57(R830.09+R23.28) in April 2019, there was a dispute and it was decided that a credit of R460 will be passed for the invoice for May 2019,

One of your consultants by the name of Sindile advised that a limit of R1 was put on simcard number( ********** 197) on the 15/04/2019,

The attached account for May 2019 is R842.46, the credit of R460 was passed and you debited the customer an amount of R382.46(please see below sms notification),

The account for May 2019 was supposed to be R655, the amount that was supposed to be debited from the customer's bank account was supposed to be R195,

We need to know why was the account R842 for May, but it was supposed to be R655, we need to know why has the mentioned sim card number that has a limit on it, a total charge of R276.30, but it's supposed to be R89 as agreed,

Cell C has overcharged the customer yet again,

We need to receive an urgent reply to this email/official complaint????

Capitec: Debit Order -R382.46 from SAVINGS ACCOUNT; Ref CELL C SP ********** 31 ********** 67 TRANSFER 1; 31-May. Call ********** 043