1 reviews | Active since Feb 2018
Poor service.at cell C. T
I bought a tablet from cell C which worked perfectly during the last 20 moths but in July it malfunctioned and I thought that since it was still under guarantee, it would be repaired completely freely. I was given a quotation of R 5690.90 payable by me and I rejected that since I insured the tablet with Budget Insurance who was willing to pay after assessing the damage. . After weeks of trying to make follow-ups' it was returned to the store because they said I did not have an insurance with them. I asked the lady at the store in Key West to give it back to me but she told me there was more damage which she could not account for and she tried to communicate with relevant people at cell C to look into the matter. and it seems she is not receiving any cooperation from colleagues or senior officials at cell C. She wanted (and she still wants) to follow this matter Finally with my daughter we went to the store at Key-West (where I bought it and where it was supposed to be.) and we were shown the extent of the damage. I sent a courier with a letter, seeking attention for the problem from cell C head office. They refused to receive the tablet. I have a picture of how the the tablet looks like. Regards! Mlungisi P Makubalo.
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter. One of our friendly friendly social media consultant will be in touch to assist.
Regards
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter. One of our friendly friendly social media consultant will be in touch to assist.
Regards
^NT
Thanks to Hellopeter. Indeed I was consulted by an unfriendly person who says her name is Nelisiwe but refused to give me her surname when I asked for it. We could not communicate well because she spoke as somebody who had prior assumptions about the whole issue alleging that I damaged the tablet. She at no point in time asked for me to provide her with a detailed background on the matter so as to enable her to garner a proper unbias understanding. At one stage she was arguing like somebody who is scolding me and claiming the tablet could not be broken by cell C and yet I did cause the screen damage.
I actually advised her to communicate with the instore Cell C consultant that has been assisting me in this matter so she can better understand what transpired but Nelisiwe clearly has not perused the complaint properly. Ill informed conjectures are not warranted when a person is trying to deal with a matter in good faith. I have been trying to work with Cell C in getting this matter resolved, it has been a pending issue since July 2023. Kindly refer this case to the complaints department I wish to deal with a stakeholder that has an understanding of the precepts of consumer protection legislation. Should Cell C not deal with this issue satisfactory I will be escalating this matter to the relevant authorities for resolution. Let me make it clear, I will not be collecting or accepting the tablet it it's current stance, it is broken not just cracked. The Tablet is in a state that it was not when I submitted it to Cell C for attention.
Thanks to Hellopeter. Indeed I was consulted by an unfriendly person who says her name is Nelisiwe but refused to give me her surname when I asked for it. We could not communicate well because she spoke as somebody who had prior assumptions about the whole issue alleging that I damaged the tablet. She at no point in time asked for me to provide her with a detailed background on the matter so as to enable her to garner a proper unbias understanding. At one stage she was arguing like somebody who is scolding me and claiming the tablet could not be broken by cell C and yet I did cause the screen damage.
I actually advised her to communicate with the instore Cell C consultant that has been assisting me in this matter so she can better understand what transpired but Nelisiwe clearly has not perused the complaint properly. Ill informed conjectures are not warranted when a person is trying to deal with a matter in good faith. I have been trying to work with Cell C in getting this matter resolved, it has been a pending issue since July 2023. Kindly refer this case to the complaints department I wish to deal with a stakeholder that has an understanding of the precepts of consumer protection legislation. Should Cell C not deal with this issue satisfactory I will be escalating this matter to the relevant authorities for resolution. Let me make it clear, I will not be collecting or accepting the tablet it it's current stance, it is broken not just cracked. The Tablet is in a state that it was not when I submitted it to Cell C for attention.
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