Poor Service / Zero feedback

I app**** for a fiber contract which I cancelled and agreed to pay the settlement fee. I app**** for a new fiber contract using Vumatel which was approved and is in place. This transpired in July and I was advised that I would need to pay till the end of August. I was debited again at the end of August, reported this to Cell C and was advised that I would be provided with feedback within 48 hours, there was no response for a week so I called again. Was provided with a ref number and was told that would receive a call before close of business. No call was received, called again today, spoke to the supervisor who advised they would come to me, somehow doubt it will be forthcoming