kM
kabelo M
1 reviews | Active since Jan 2016
27 Sept 2021, 09:31
POOR SERVICE WITH STUPID SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!!
I received bad service from CellC!!!!. They are not helping me with sim swap. They asked me 7 questions including how much data do I have and airtime. I asked to speak to the manager she don't want to help me!!! My sim is damaged I cannot check my balance!!! I do not have time to go to their store, it's far. I will have to port out, your system sucks!!!!
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
27 Sept 2021, 09:41Hi Kabelo
Thank you for getting in touch.
We have received your review regarding your SIM swap.
Please note that the security check is a mandatory part of the process and you are required to pass it in order to have the SIM swap processed.
Send us u a private reply with your Cell C number in question, your new SIM card RICA serial number and your alternative contact number so we can assist.
You can trace some answers by logging in your Cell C app or portal.
^NZ
Thank you for getting in touch.
We have received your review regarding your SIM swap.
Please note that the security check is a mandatory part of the process and you are required to pass it in order to have the SIM swap processed.
Send us u a private reply with your Cell C number in question, your new SIM card RICA serial number and your alternative contact number so we can assist.
You can trace some answers by logging in your Cell C app or portal.
^NZ
Best regards,
Cell C's reply27 Sept 2021, 09:41
Official
Hi Kabelo
Thank you for getting in touch.
We have received your review regarding your SIM swap.
Please note that the security check is a mandatory part of the process and you are required to pass it in order to have the SIM swap processed.
Send us u a private reply with your Cell C number in question, your new SIM card RICA serial number and your alternative contact number so we can assist.
You can trace some answers by logging in your Cell C app or portal.
^NZ
Thank you for getting in touch.
We have received your review regarding your SIM swap.
Please note that the security check is a mandatory part of the process and you are required to pass it in order to have the SIM swap processed.
Send us u a private reply with your Cell C number in question, your new SIM card RICA serial number and your alternative contact number so we can assist.
You can trace some answers by logging in your Cell C app or portal.
^NZ
Best regards,
kM
kabelo M's updateReviewer Update
27 Sept 2021, 10:15My Cellc Number: ***. Rica number: ***. Alternative number: ***. Thank you.
kM
kabelo M's update27 Sept 2021, 10:15
Reviewer Update
My Cellc Number: ***. Rica number: ***. Alternative number: ***. Thank you.
kM
kabelo M's updateReviewer Update
27 Sept 2021, 10:33First time I use your portal. I need OTP my number is not working.
image.png 174.01 KB
image.png 174.01 KB
kM
kabelo M's update27 Sept 2021, 10:33
Reviewer Update
First time I use your portal. I need OTP my number is not working.
image.png 174.01 KB
image.png 174.01 KB
kM
kabelo M's updateReviewer Update
27 Sept 2021, 13:35Dear CellC. I am still waiting for your call back. Please help me with a sim swap i need my number. I have sent you my details privately as per your request.
kM
kabelo M's update27 Sept 2021, 13:35
Reviewer Update
Dear CellC. I am still waiting for your call back. Please help me with a sim swap i need my number. I have sent you my details privately as per your request.
Cell C's replyOfficial
27 Sept 2021, 13:35Thank you.
We will be in touch.
The OTP will be sent to the number registered as the main number on the App/portal.
^NZ
We will be in touch.
The OTP will be sent to the number registered as the main number on the App/portal.
^NZ
Best regards,
Cell C's reply27 Sept 2021, 13:35
Official
Thank you.
We will be in touch.
The OTP will be sent to the number registered as the main number on the App/portal.
^NZ
We will be in touch.
The OTP will be sent to the number registered as the main number on the App/portal.
^NZ
Best regards,
kM
kabelo M's updateReviewer Update
27 Sept 2021, 14:39You are playing games with me!!! From the morning you say you'll be in touch. Can someone call me now! I regret why I left Vodacom!!!
kM
kabelo M's update27 Sept 2021, 14:39
Reviewer Update
You are playing games with me!!! From the morning you say you'll be in touch. Can someone call me now! I regret why I left Vodacom!!!
kM
kabelo M's updateReviewer Update
27 Sept 2021, 15:59When are you gonna call me? I need to use my number!!!!!!! I HATE WHAT YOU ARE DOING. I have to port out I see you don't care!
kM
kabelo M's update27 Sept 2021, 15:59
Reviewer Update
When are you gonna call me? I need to use my number!!!!!!! I HATE WHAT YOU ARE DOING. I have to port out I see you don't care!
kM
kabelo M's updateReviewer Update
27 Sept 2021, 16:15I must send the email to Douglas Stevenson maybe he can assist because you are useless!!!
kM
kabelo M's update27 Sept 2021, 16:15
Reviewer Update
I must send the email to Douglas Stevenson maybe he can assist because you are useless!!!
kM
kabelo M's updateReviewer Update
27 Sept 2021, 18:18I AM FROM THE STORE YOUR AGENT TOLD ME YOU CLOSING AT 18:00. I WAS AT STORE BEFORE 18:00 YOU CLOSED AT 17:00. WHO IS GONNA PAY FOR THE PETROL I USED TO GO TO THE STORE??? YOU PROMISED TO CALL ME YOU'RE NOT!!! I AM NOT GONNA RECOMMEND CELLC TO ANYONE!!! ME AND MY FAMILY SHOULD PORT OUT!!! YOU DON'T CARE ABOUT YOUR CUSTOMERS!!!!
kM
kabelo M's update27 Sept 2021, 18:18
Reviewer Update
I AM FROM THE STORE YOUR AGENT TOLD ME YOU CLOSING AT 18:00. I WAS AT STORE BEFORE 18:00 YOU CLOSED AT 17:00. WHO IS GONNA PAY FOR THE PETROL I USED TO GO TO THE STORE??? YOU PROMISED TO CALL ME YOU'RE NOT!!! I AM NOT GONNA RECOMMEND CELLC TO ANYONE!!! ME AND MY FAMILY SHOULD PORT OUT!!! YOU DON'T CARE ABOUT YOUR CUSTOMERS!!!!