POOR SERVICE, WHY AM I PAYING?

Was contacted on the 20th by call center agent, Shanelle to upgrade my line. So it was done! I was told the following: Sir, your new upgrade benefits will be available within two hours, just switch your phone on and off! Your myfi router will be delivered this Friday and the courier will call you one hour before delivery. You will pay your current monthly statement as is, and the new premium of R239 (10GB day, 10GB night) will start from end of April and I WILL NOT PAY the current premium anymore it will only be R239 sir. So it is a great saving!

I called Tuesday evening to inquire, where is the "pro-rata benefits" i was explained I would receive within 2 hours after my upgrade was processed!!!!

Disappointed once again by Cell C, the upgrades department agent advised sorry for the inconvenience sir, however your new benefits will only start when you receive your device!!!! She was king enough to activate me on 3GB plan to use in the mean time until I receive my device (The Router). I requested from her that she escalates the matter and for someone to provide feedback,

Now it is Saturday, I have received router from RAM. and again Cell C failed to communicate to RAM that they should have called me before they came. the failure in doing this SIMPLE piece of communication resulted in RAM arriving, I was not there. Then me needing to wait a whole DAY UNTIL 5PM!!!!!!!!!!

ASIDE FROM A ROUTER, STILL NO DATA!!!! NO FEEDBAC****!!!! NO NOTHING!!!!!!!

INCONVENIENCED ONCED AGAIN AS I DONT HAVE A CHOICE BECAUSE UPGRADES ARE NOT AVAILABLE OVER THE WEEKEND!!!!

YET CELL C IS QUICK TO DEMAND PAYMENT!!!!

LET ME GIVE YOU PERSPECTIVE:

SAY FOR EXAMPLE, I DONT PAY OR DELAY PAYMENT, THEN BOOM!!!

Its phone calls!! demands!! legal threats!!, Like it is nobody's business YOU NEED TO PAY SIR, YOU MUST PAY SIR! BY WHEN CAN WE EXPECT PAYMENT SIR! PLEASE CONFIRM THE DATE!

So WHY Cant I as client.... DEMAND BETTER SERVICE!!!!! Receive THE SERVICE I am promised and PAY FOR BY THE WAY!! Make demands!! Send legal threats!! Like it is nobody's business YOU NEED TO SERVICE CELL C, YOU MUST SERVICE CELL C! BY WHEN CAN I EXPECT SERVICE CELL C! PLEASE CONFIRM SERVICE CELL C!

BECAUSE I PAY, HAVE NOT ONCE DEFAULTED!!!!!!!!!! NOT ONCE!!!!!!! BUT THIS IS POOR QUALITY OF SERVICE YOU DELIVER.

I encourage you to better equip your training department!