HJ
Henco J

1 reviews | Active since Sept 2017

11 Sept 2017, 14:00

Poor service very disappointed

Hi I have 5 lines with cell c and app**** for an additional line last week no feedback or response after 3 days I went to cell c power station rustenburg was helped by kamagelo where by I was notified I am being penalized by cell c for a service provider account being in arears this is a small Vodacom contract whereby the captured my account info incorrect on their side and the account wqsbin arears for 3 months end Aug I paid the entire arears ammiunt and account up to date this was at vodacoms fault not mine . cell c regeusted proof that the account was up to date I got it and kamagelo from cell c rustenburg power station sent it through to cell c direct they still did not want to help me . all the time cell c direct says that my line will be approved validations dept will phone me till today ni one phoned me I phoned again cell c direct this morning and the spun me a story of needing my documents . I wentbback to rustenburg power station and spoke to kamagelo she then spoke to a lady from cell c direct after this lady took a new application from me for a Sony xperia l1 I agreed to t and c if I qk not contacted and my additional line that I app**** for today for the 3rd time! Is not approved by tomorrow I will settle and terminate all 5 my lines and take my business to another network provider my contact info ********** 030

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Replies (5)
HJ
Henco J's update11 Sept 2017, 14:13
Reviewer Update
I have never missed a payment with cell c was never late and on bshort payments this is the worst experience I've had with cell c!!
Cell C
Cell C's reply11 Sept 2017, 14:15
Official

Good afternoon Henco

You have come through to the correct platform for assistance. Sincere apologies for the inconvenience caused.

One of the consultants our team members will contact you soon and assist with this matter.

Regards
Cell C | PN

HJ
Henco J's update11 Sept 2017, 15:22
Reviewer Update
Still no contact made since you're replt? Will my order be approved and handed over to the courrier today still for tomorrow?
HJ
Henco J's update11 Sept 2017, 15:35
Reviewer Update
Now I phoned in to cell c direct and was informed once again that my application is declined due to account in arears and this after the Vodacom letter confirming my account is up to date was sent to cell c direct supervisor!! Extremely poor service I want this escalated before COB please!
Cell C
Cell C's reply14 Sept 2017, 14:21
Official

Skhumbuzo has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN