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francois M

1 reviews | Active since Oct 2013

01 Feb 2017, 16:13

POOR SERVICE - THE WORST!

<p>I upgraded my contract – 2 weeks ago, waited for a week and called Cell c to find that the SAMSUNG j7 was discontinued and the upgrade won’t happen – no one informed me of this.</p> <p>So I answered all 100 security questions again and got upgraded to a SAMSUNG j7 Prime and received the phone on Monday this week. Since then I have been phoning every day to try and activate the sim and do a sim swop. Every time I answer the 70 security questions and then the person end up giving me an excuse of why this cannot happen today and someone will call me back…but no one does.</p> <p> </p> <p>I’ve had it with Cell C – Please come get your upgrade phone I will find another service provider.</p>

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Replies (2)
Cell C
Cell C's reply02 Feb 2017, 07:09
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply02 Feb 2017, 13:07
Official

Nelly confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN