Poor service STILL!!

Honestly, it doesn't get better here , so After my payment on the 25th of May, I smsed my proof of payment to the same nr that messaged me account details, I'd rather not say the name. Today I here they want the proof of payment, firstly its not my responsibility to get it, secondly, how can they be so lazy as to ask me to get it when all they have to do phone the bank or insurance company or who the hell ever, ask if they received my payment by using my cellphone nr as reference( as per her instruction). Thirdly if you want a proof of payment please specify that in the sms then there would have been 3 words used in that "sterling communication" to clients, it would have been ïnsurance", "'excess" and if she wanted POP she could have sent the final text "proof of payment". That would have made her professional interaction a full five words. I find the partnership between Glocell and Cell C terrible and pathetic, neither of you know how to deal with a customer. If I had not queried about my phone or dropped another Hellopeter review nobody would have contacted me about my phone. There is nothing worse than being ripped of paying nearly R1500 a month for terrible service, when the agreed upon price when I renewed my contract over the phone wasn't even R1100 . I want out with CellC, I can no longer endure this, its been over 10 years I hate it, I hate all of it . I need to get off this ******* so I can go to a provider that looks after clients and doesnt rip them off. You know whats ironic for a communication company, or company offering communication services you are terrible at it, absolutely appalling. My phone has been in since April and the first communication I received was when they *****ed up the paper work and sent my phone away after I filled in the insurance papers and CELLC Northgate excluded that when they sent my phone. I had to go back to do it all again, then after my Hallopeter entry last week then suddenly I received communication again. Had I not complained or queried I would still be waiting.