Poor service, poor network
I have been trying to cancel my cellphone contract with Cell C from January, I was told I can only do so in February, February was moved to April, they said anytime in April. First week of April, I called and the lady I spoke to convinced me not to cancel the contract and upgrade to a Huawei. This was about two weeks ago, today I called to follow up on the upgrade, I am told there are no records of my upgrade or other requests. I requested a cancellation they tell me I can only cancel in May, after I was told I can call anytime in April. I called more than 2 times in April and I am given a ran around. I have been battling to go though using my cellphone, was only successful using a landline. There is also very bad network coverage. There is no point of using a network that bring nothing but frustration.
I had several contracts with cell C which I all managed very well but had to cancel one by one because I get the poorest service of all the networks I have ever used. That contract must be terminated by end of April. There will be no debit orders on my bank account. Bunch of ******.
We are in receipt of your complaint and apologize for the poor service you have experienced. One of our consultants will contact you and assist.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the poor service you have experienced. One of our consultants will contact you and assist.
Regards
Cell C | PN
