1 reviews | Active since Jul 2012

23 Apr 2019, 08:53

Poor service, poor network

I have been trying to cancel my cellphone contract with Cell C from January, I was told I can only do so in February, February was moved to April, they said anytime in April. First week of April, I called and the lady I spoke to convinced me not to cancel the contract and upgrade to a Huawei. This was about two weeks ago, today I called to follow up on the upgrade, I am told there are no records of my upgrade or other requests. I requested a cancellation they tell me I can only cancel in May, after I was told I can call anytime in April. I called more than 2 times in April and I am given a ran around. I have been battling to go though using my cellphone, was only successful using a landline. There is also very bad network coverage. There is no point of using a network that bring nothing but frustration.

I had several contracts with cell C which I all managed very well but had to cancel one by one because I get the poorest service of all the networks I have ever used. That contract must be terminated by end of April. There will be no debit orders on my bank account. Bunch of ******.

0
Replies (1)
Cell C
Cell C's reply23 Apr 2019, 11:03
Official
Good morning Lisbeth

We are in receipt of your complaint and apologize for the poor service you have experienced. One of our consultants will contact you and assist. 

Regards       
Cell C | PN