KM
Khulu M
1 reviews | Active since Jan 2025
16 Jan 2025, 08:34
Poor service or No service at all
Since 2023 my house router has been on and off. Ithen reported the matter telephonically at Cell C. They told me maybe is the tower in my area as they are using vodacom towers. Then early last year which was2024 Idecided to cancel the router due to no internet but kept on paying for something that I don't utilized it. It was not canceled, again on June tried, September again tried to cancel but in vain till at the end of November I reversed back my money. That's where they started to contact me. All these months or year I was paying for something that isn't working. Retention department informed and I called them with fruitless. They promised that someone will call me back until to date no respond. I needs my funds and also further investigation on why its not working and also why was not canceled
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
16 Jan 2025, 09:33Dear Khulu Mthoko
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be to deal with service issues and the lack of follow-up on your cancellation request.
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be to deal with service issues and the lack of follow-up on your cancellation request.
We have referred your query to our Team, and we will be in touch with you shortly to further assist and investigate the matter.
We appreciate your patience and will do our best to resolve this as quickly as possible.
Regards,
Cell C | TM
Cell C | TM
Cell C's reply16 Jan 2025, 09:33
Official
Dear Khulu Mthoko
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be to deal with service issues and the lack of follow-up on your cancellation request.
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be to deal with service issues and the lack of follow-up on your cancellation request.
We have referred your query to our Team, and we will be in touch with you shortly to further assist and investigate the matter.
We appreciate your patience and will do our best to resolve this as quickly as possible.
Regards,
Cell C | TM
Cell C | TM
KM
Khulu M's updateReviewer Update
16 Jan 2025, 10:25I would not take any apology from Cell C since they do
as they please last night at about 21H00 they debited a sum of 375rands from my account without any consultation or my consent. I didn't know who gave them that permission because if I recall myself I only signed an agreement of the last day of the month debit order. Retention department doesn't serve any purpose either instead they kept on telling you that they're waiting for the investigation and someone is appointed for your query but no action. Cell C has no service at all but busy taking money for nothing
as they please last night at about 21H00 they debited a sum of 375rands from my account without any consultation or my consent. I didn't know who gave them that permission because if I recall myself I only signed an agreement of the last day of the month debit order. Retention department doesn't serve any purpose either instead they kept on telling you that they're waiting for the investigation and someone is appointed for your query but no action. Cell C has no service at all but busy taking money for nothing
KM
Khulu M's update16 Jan 2025, 10:25
Reviewer Update
I would not take any apology from Cell C since they do
as they please last night at about 21H00 they debited a sum of 375rands from my account without any consultation or my consent. I didn't know who gave them that permission because if I recall myself I only signed an agreement of the last day of the month debit order. Retention department doesn't serve any purpose either instead they kept on telling you that they're waiting for the investigation and someone is appointed for your query but no action. Cell C has no service at all but busy taking money for nothing
as they please last night at about 21H00 they debited a sum of 375rands from my account without any consultation or my consent. I didn't know who gave them that permission because if I recall myself I only signed an agreement of the last day of the month debit order. Retention department doesn't serve any purpose either instead they kept on telling you that they're waiting for the investigation and someone is appointed for your query but no action. Cell C has no service at all but busy taking money for nothing
Cell C's replyOfficial
16 Jan 2025, 10:33We deeply regret the inconvenience and confusion caused by the recent unauthorized debit from your account. Please know that this is not the service we aim to provide.
We are currently investigating the matter and have escalated your case to ensure swift action is taken. Our team will be in touch with you to resolve the issue and provide clarification on the payment and your query.
We appreciate your patience and will do our utmost to make things right.
Regards,
Cell C | TM
Cell C | TM
Cell C's reply16 Jan 2025, 10:33
Official
We deeply regret the inconvenience and confusion caused by the recent unauthorized debit from your account. Please know that this is not the service we aim to provide.
We are currently investigating the matter and have escalated your case to ensure swift action is taken. Our team will be in touch with you to resolve the issue and provide clarification on the payment and your query.
We appreciate your patience and will do our utmost to make things right.
Regards,
Cell C | TM
Cell C | TM
KM
Khulu M's updateReviewer Update
16 Jan 2025, 10:52I don't trust anything that comes from Cell C and I already lodge complaint demanding thoroughly investigation internal and I also require ******** case to be opened. By going and debit someone money from his or her account amounts to *****ulent. Why Cell C is doing this Where is professionalism. At last I blamed myself because my friend warned me about Cell C when I told him that contract is from Cell C. Even when you pay monthly payments are not the same some months are going up you don't understand what happened
KM
Khulu M's update16 Jan 2025, 10:52
Reviewer Update
I don't trust anything that comes from Cell C and I already lodge complaint demanding thoroughly investigation internal and I also require ******** case to be opened. By going and debit someone money from his or her account amounts to *****ulent. Why Cell C is doing this Where is professionalism. At last I blamed myself because my friend warned me about Cell C when I told him that contract is from Cell C. Even when you pay monthly payments are not the same some months are going up you don't understand what happened
Cell C's replyOfficial
16 Jan 2025, 11:06We understand your frustration and sincerely apologize for the distress this situation has caused. We take your concerns seriously, and we are committed to thoroughly investigating the matter to ensure a fair and accurate resolution.
We appreciate your patience and understanding during this time. Our team will be in contact with you soon to provide further updates
Regards,
Cell C | TM
We appreciate your patience and understanding during this time. Our team will be in contact with you soon to provide further updates
Regards,
Cell C | TM
Cell C's reply16 Jan 2025, 11:06
Official
We understand your frustration and sincerely apologize for the distress this situation has caused. We take your concerns seriously, and we are committed to thoroughly investigating the matter to ensure a fair and accurate resolution.
We appreciate your patience and understanding during this time. Our team will be in contact with you soon to provide further updates
Regards,
Cell C | TM
We appreciate your patience and understanding during this time. Our team will be in contact with you soon to provide further updates
Regards,
Cell C | TM