poor service or actually no service

I've been waiting for more than a month for the Samsung A72 that I've upgraded to. Every time they confirmed that this item is out of stock but they advertise it as a special every week.

if you want to speak to the team leader they say they will be in touch, but yet nothing. looks like they are out of stock as well.

I want my device by latest Friday 4/6/21.

I've also been in contact with Wendy Knowler about this poor service or actually no service and false advertising.