Poor service on Sim Swap

<p>My cell contract sim card stopped working on 2 November 2016. I called cell customer care to do a sim swap, I was told to wait between 1 and 24 working hours. The 24 hours elapsed with no call back from CELL C. And I called them on Saturday the 5th November 2016. They called me back but the cell c number got blocked by Truecaller because it's reported as a spam number( I wasn't aware of that). I called them back to request them to speed up the process but nothing was done. Even to this day my number is still not operational. There is no cell c outlet where I'm currently working( Bredasdorp in Western Cape) to go do sim swap. My life is stuck at the moment thanks to cell c. </p>