CH
Charmain H
1 reviews | Active since Nov 2023
17 Jun 2025, 16:21
Poor Service on CellC new App
Cell C have changed their App. Thay are no longer contactable for complaints. All the new information is out of date including the following: no info is available of my LTE contract. I cannot monitor the usage.i cannot register the number online either. The information has accessed from outdated email addresses which we cannot change on our profile They do not give a call centre no on the App to change all the errors. Poor service.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
17 Jun 2025, 16:28Dear Charmain Hawthorne
Thank you for your feedback and for bringing these concerns to our attention.
We sincerely apologize for the inconvenience you’ve experienced with our updated app and the challenges in accessing your LTE contract information and managing your account. We understand how frustrating it can be not to have easy access to your usage details or to update your profile information.
Please be assured that we are continuously working to improve our services and app functionality. Your feedback is valuable and will be escalated to the relevant team for review and action.
We will also refer this to our support team for further assistance with navigating the app.
We appreciate your patience and understanding as we strive to enhance your experience with Cell C.
Regards
Cell C | NT
Thank you for your feedback and for bringing these concerns to our attention.
We sincerely apologize for the inconvenience you’ve experienced with our updated app and the challenges in accessing your LTE contract information and managing your account. We understand how frustrating it can be not to have easy access to your usage details or to update your profile information.
Please be assured that we are continuously working to improve our services and app functionality. Your feedback is valuable and will be escalated to the relevant team for review and action.
We will also refer this to our support team for further assistance with navigating the app.
We appreciate your patience and understanding as we strive to enhance your experience with Cell C.
Regards
Cell C | NT
Cell C's reply17 Jun 2025, 16:28
Official
Dear Charmain Hawthorne
Thank you for your feedback and for bringing these concerns to our attention.
We sincerely apologize for the inconvenience you’ve experienced with our updated app and the challenges in accessing your LTE contract information and managing your account. We understand how frustrating it can be not to have easy access to your usage details or to update your profile information.
Please be assured that we are continuously working to improve our services and app functionality. Your feedback is valuable and will be escalated to the relevant team for review and action.
We will also refer this to our support team for further assistance with navigating the app.
We appreciate your patience and understanding as we strive to enhance your experience with Cell C.
Regards
Cell C | NT
Thank you for your feedback and for bringing these concerns to our attention.
We sincerely apologize for the inconvenience you’ve experienced with our updated app and the challenges in accessing your LTE contract information and managing your account. We understand how frustrating it can be not to have easy access to your usage details or to update your profile information.
Please be assured that we are continuously working to improve our services and app functionality. Your feedback is valuable and will be escalated to the relevant team for review and action.
We will also refer this to our support team for further assistance with navigating the app.
We appreciate your patience and understanding as we strive to enhance your experience with Cell C.
Regards
Cell C | NT
CH
Charmain H's updateReviewer Update
17 Jun 2025, 16:31Thank you but it should be monitored regularly for errors as we rely on communication for business and personal reasons
CH
Charmain H's update17 Jun 2025, 16:31
Reviewer Update
Thank you but it should be monitored regularly for errors as we rely on communication for business and personal reasons
Cell C's replyOfficial
17 Jun 2025, 16:33Thank you for your feedback. We understand how important reliable communication is for your business and personal needs. Please know that we regularly monitor and improve our app to prevent errors. Your concerns have been escalated for prompt attention.
Regards
Cell C | NT
Regards
Cell C | NT
Cell C's reply17 Jun 2025, 16:33
Official
Thank you for your feedback. We understand how important reliable communication is for your business and personal needs. Please know that we regularly monitor and improve our app to prevent errors. Your concerns have been escalated for prompt attention.
Regards
Cell C | NT
Regards
Cell C | NT