Poor Service on all fronts

If there was a way to give a zero star rating i would.

My mother and I have been clients with Cell C for 8 years, the last 4 years of which the payments were being made by me. As the account has been in my mothers name all this time, she called ahead to find out what was needed to transfer the contract into my name. I walked into a store last Saturday(30 June), paperwork in tow, to do a transfer of account from my mothers name to mine and after a 45 minute wait to the call center, the transfer was declined.

I ask then to have the contract cancelled and get referred to another call center, which closes at 2pm on a Saturday. A fact the at the salesperson nor the original call center agent shared in store. Beyond this, we finally get through to the relevant department on Monday and get told that the last premium will be for the end of August instead of the end of July due to the fact that we called on the 2nd of July and not the 30th of June.

As a result, Cell C has now not only lost my account, but my mothers as well.

This is not what one expects from a multi national corporation.