Poor Service, Not following policies & CPA

Good Day<br> <br> I trust you are well.<br> <br> Firstly this branch is always unreachable, never answers the phone. <br> <br> Secondly my cell phone went for repairs, slightly after a month of receiving it. I am still waiting for it. In the mean time i am paying for a service i can barely use. No effort has been made to get me a loan phone. <br> <br> In addition, your policy clearly states 12 days for phones under warranty. Why has this exceeded the 12 days?<br> <br> The Consumer protection act provides me with an option to choose between a refund, repair or replacement ( not a refurbished phone), I have explicitly stated that i will not accept a repaired phone. <br> <br> The team leader in the store admitted that I am paying for a service I am not getting my full value for; In addition he admitted that i am being unnecessarily inconvenienced. <br> <br> Kindly have someone who can provide me with solutions call me. The store manager has not returned my call since 28/01/2016. I have phoned 3 times for him and visited the branch once.<br> <br> If this is how you treat loyal customers, maybe it's time after 8 years I leave Cell C. <br> <br> In 8 years this is the first I have received such shocking service. <br> <br> Kind regards,<br> Ross<br> .