POOR SERVICE NOT ACCEPTABLE AT ALL

Good Day

Please herewith find my written request for the following : 1. A copy of the contract that I have paid for last past 2-3 years. 2. A request to either pay all the money wasted / reimburse all data that just could be used because of the poor service that got which led to not having access to my cellc sim card. 3. The full amount of all money deducted from my account after the period which was the end of the contract.

With regards to the following request above, I started my contract with Cell C and had a sim swop, then when I contacted the online department with many requests such as getting a proof of the contract and also invoices and statements I got what one of the best ways you deliver service : "We are sorry".

Then,I just simply gave up and decided that I am going to end my contract and pay the monthly installments so that it does not have an effect on my credit rating. I got a call to ask whether I want to upgrade or terminate last year Septmeber-November. I said I will get a message to say when it will be terminated. I have never received a notification and then again someone called to ask if they can add me on a data plan. I again said the person should terminate and nothing happened.

After paying such a large amount for a service that I did not receive at all. I called this morning on three occasions and was told a supervisor will contact me. I have recorded all calls and also have all the proof that Contacted.

Please note the cellphone that was ****** is registered to my name and any ******* activity on it will be held liable by Cell C because I was told the phone belongs to me but Cell C cannot issue the imei number to block the phone at the police station.

So please find my written unresolved issues with your network for the last past three years.

I will go through the necessary channels to ensure that legally I am helped as I am well educated and aware that there is a breach in the National Credit Act as well as the Consumer Protect Act.

Kind Regards Abdul-Aziz Seat