Poor service - no service at all

We have been battling with Cell C since May 2022 to get dispute resolved, they suspended our lines and cancelled contracts, 2 month before we were to upgrade contracts. Spoken to several people, everytime someone different and you never get the same person to deal with, matter has been so called resolved and until today not one person from Cell C have spoken to us or attended to the dispute regarding duplicate billing and journals passed on our account. Think it is time to go to the Consumer complaints ombudmans as ICASA are useless in assisting to get matter resolved. Cell C should be ashamed, we have been clients with them since 2001 when the stores launched in South Africa!!!