NS
Nondumiso S
1 reviews | Active since Jan 2018
10 Oct 2023, 21:45
Poor service. Making money by robbing people.
I am being informed that I will be charged a penalty fee for a debit order that was raised on my account on a date I didn't agree upon. This is the second time I am having the same problem with Cell C. You did the same thing in December 2022, I had to call, send emails and complain on social media for the issue to be fixed. I am here again having the same issue. You tried to debit money on the 22nd of September. I didn't have money on my account. I called your call center on Saturday morning, go check your records. I told the consultant I spoke to that I saw that you tried to debit my account but because I get paid on the 25th, I didn't have money. I asked about the penalty fee. I told her about my previous experience, and she sent me an account number and told me if I paid that day, it would not apply. I told her I had borrowed money so that I can pay. But still I'm being charged a ridiculous penalty fee when I still paid before my debit date. Your service is pathetic. That is why I am not upgrading my contract.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
11 Oct 2023, 07:17Dear Nondumiso Bongeka Sangweni,
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience. Please note that your account was debited on the 22 September instead of the 25 September due to that we don't run debit orders on public holidays as well as Sundays.
We have escalated your query to our Team and one of our consultants will contract you within 24-48 working hours to further assist.
Regards
^GN
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience. Please note that your account was debited on the 22 September instead of the 25 September due to that we don't run debit orders on public holidays as well as Sundays.
We have escalated your query to our Team and one of our consultants will contract you within 24-48 working hours to further assist.
Regards
^GN
Cell C's reply11 Oct 2023, 07:17
Official
Dear Nondumiso Bongeka Sangweni,
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience. Please note that your account was debited on the 22 September instead of the 25 September due to that we don't run debit orders on public holidays as well as Sundays.
We have escalated your query to our Team and one of our consultants will contract you within 24-48 working hours to further assist.
Regards
^GN
Thank you for reaching out to us.
We sincerely apologize for the unpleasant experience. Please note that your account was debited on the 22 September instead of the 25 September due to that we don't run debit orders on public holidays as well as Sundays.
We have escalated your query to our Team and one of our consultants will contract you within 24-48 working hours to further assist.
Regards
^GN
NS
Nondumiso S's updateReviewer Update
11 Oct 2023, 08:41So because the 25th was a holiday, you just assumed that I would also get paid on the 22nd.
I work for a company where I get paid exactly on the 25th. I explained this in January when you wanted to do the same thing. I still managed to pay on time and sent you guys proof of payment on the 23rd. I don't owe that penalty fee, reverse it. Please
I work for a company where I get paid exactly on the 25th. I explained this in January when you wanted to do the same thing. I still managed to pay on time and sent you guys proof of payment on the 23rd. I don't owe that penalty fee, reverse it. Please
NS
Nondumiso S's update11 Oct 2023, 08:41
Reviewer Update
So because the 25th was a holiday, you just assumed that I would also get paid on the 22nd.
I work for a company where I get paid exactly on the 25th. I explained this in January when you wanted to do the same thing. I still managed to pay on time and sent you guys proof of payment on the 23rd. I don't owe that penalty fee, reverse it. Please
I work for a company where I get paid exactly on the 25th. I explained this in January when you wanted to do the same thing. I still managed to pay on time and sent you guys proof of payment on the 23rd. I don't owe that penalty fee, reverse it. Please
Cell C's replyOfficial
11 Oct 2023, 08:50Our Team will be in touch with you to further assist.
Regards
^GN
Regards
^GN
Cell C's reply11 Oct 2023, 08:50
Official
Our Team will be in touch with you to further assist.
Regards
^GN
Regards
^GN
NS
Nondumiso S's updateReviewer Update
17 Oct 2023, 18:28I haven't been assisted with this by the way, i asked for feedback via email, and someone from your office asked me for my bank statement, I responded to that e-mail days ago and wanted to know why they were requesting to see my bank statement and to this day, i haven't received a response. I am not making a new application or anything, i just want that R70 penalty to be reversed because I was not paid on the 22nd of September. If you cannot do it, please tell how I can escalate this issue further. This is a *******. I called on the 23rd, I was given your account details and I was told that I was not going to be charged that ridiculous penalty fee. I am not liable for it, I still paid way before my debit date. Do not call me, send me an e-mail, I cannot take calls during business hours
NS
Nondumiso S's update17 Oct 2023, 18:28
Reviewer Update
I haven't been assisted with this by the way, i asked for feedback via email, and someone from your office asked me for my bank statement, I responded to that e-mail days ago and wanted to know why they were requesting to see my bank statement and to this day, i haven't received a response. I am not making a new application or anything, i just want that R70 penalty to be reversed because I was not paid on the 22nd of September. If you cannot do it, please tell how I can escalate this issue further. This is a *******. I called on the 23rd, I was given your account details and I was told that I was not going to be charged that ridiculous penalty fee. I am not liable for it, I still paid way before my debit date. Do not call me, send me an e-mail, I cannot take calls during business hours
Cell C's replyOfficial
17 Oct 2023, 18:49The latest call attempt was today , and there was no response .
Kindly be advised that we still need to have telephonic conversation with you for security reasons .
Please send through the bank statement as requested .
Please advise the convenient time to contact you.
^NH
Kindly be advised that we still need to have telephonic conversation with you for security reasons .
Please send through the bank statement as requested .
Please advise the convenient time to contact you.
^NH
Cell C's reply17 Oct 2023, 18:49
Official
The latest call attempt was today , and there was no response .
Kindly be advised that we still need to have telephonic conversation with you for security reasons .
Please send through the bank statement as requested .
Please advise the convenient time to contact you.
^NH
Kindly be advised that we still need to have telephonic conversation with you for security reasons .
Please send through the bank statement as requested .
Please advise the convenient time to contact you.
^NH