Poor Service - *****

<p>Where do i begin. </p> <p>Been wanting to upgrade my contract to a month to month data simonly initial call was on the 20 june because my contract ends on the 22nd june. </p> <p> </p> <p>Spoke to a lovely lady name Dudu molefe who assured me that i would have a 40 gig data simonly contract on a month to month basis split into 20gigs day and 20gigs night time data for R299. </p> <p>(Bare in mind that have these call recordings,because this isnt the first time i get effed around by cellc) </p> <p> </p> <p>I then received a contract subscriber agreement sent to me via email and low and behold i have been put onto a smart data package for 10gigs (smart data 10gig) </p> <p> </p> <p>I then called up and spoke to Merilize Swarts (6min call) </p> <p>I explained everything to her and she said she would look into it and call me back. I couldnt attend to the call because i myself work in a call centre and can only speak on breaks. </p> <p> </p> <p>I then called again through and the gentleman let me speak to Dudu again - she then advised me that Merilize upgraded my plan and put me onto a 24 month contract and sent out a router. Furious i was because i had not agreed to that while speaking to merilize. Dudu assured me yet again she will resolve this and listen to the call and get back to me. </p> <p> </p> <p>Failed to call me i then spoke to merilize again who said i need to first send router that i had not requested back that was sent to address where my parents live... Calls from ram to have the handset returned . </p> <p> </p> <p>Fuming i called to speak to a manager and spoke to ladies who refused to allow me to speak to one placed the call on hold and dropped the line. </p> <p> </p> <p>Called again spoke to a manager who said he will sit next to The agent (merilize ) and have her call me back.. She did and advised she cant do anything unless they recieved the item back to them. </p> <p> </p> <p>Emails from merilize asking what plan i should be on emailed back and confirmed which number she should call me on. And still no call back. </p> <p> </p> <p>All i wanted was more data. </p> <p>All i wanted was to upgrade my contract. </p> <p> </p> <p>And right now i just want my contract cancelled. </p> <p>And something for the inconvience that has been caused by your agents by me having to call back and the rude and por service that i have recieved. </p>