L
Lucky
1 reviews | Active since Feb 2026
25 Feb 2026, 08:28
Poor service I've be...
Poor service I've been recieving due to doing a sim swap
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Replies (1)0
Replies (1)
Cell C's replyOfficial
25 Feb 2026, 08:45Dear Lucky,
Thank you for contacting Cell C.
We sincerely apologise for the unpleasant experience you encountered while attempting to complete a SIM swap. Your feedback is important to us.
Please note that we continuously review and enhance our security measures to mitigate risks associated with SIM swaps and to better protect our customers.
To assist you further, kindly provide us with the following details via private reply:
- The RICA serial number of your new, unregistered Cell C SIM card
- The cellphone number you would like to swap (including the date it was last used)
- An alternative contact number where we can reach you
Once we receive this information, we will prioritise your request and assist you accordingly.
Kind regards,
Cell C| NZ
Thank you for contacting Cell C.
We sincerely apologise for the unpleasant experience you encountered while attempting to complete a SIM swap. Your feedback is important to us.
Please note that we continuously review and enhance our security measures to mitigate risks associated with SIM swaps and to better protect our customers.
To assist you further, kindly provide us with the following details via private reply:
- The RICA serial number of your new, unregistered Cell C SIM card
- The cellphone number you would like to swap (including the date it was last used)
- An alternative contact number where we can reach you
Once we receive this information, we will prioritise your request and assist you accordingly.
Kind regards,
Cell C| NZ
Best regards,
Cell C's reply25 Feb 2026, 08:45
Official
Dear Lucky,
Thank you for contacting Cell C.
We sincerely apologise for the unpleasant experience you encountered while attempting to complete a SIM swap. Your feedback is important to us.
Please note that we continuously review and enhance our security measures to mitigate risks associated with SIM swaps and to better protect our customers.
To assist you further, kindly provide us with the following details via private reply:
- The RICA serial number of your new, unregistered Cell C SIM card
- The cellphone number you would like to swap (including the date it was last used)
- An alternative contact number where we can reach you
Once we receive this information, we will prioritise your request and assist you accordingly.
Kind regards,
Cell C| NZ
Thank you for contacting Cell C.
We sincerely apologise for the unpleasant experience you encountered while attempting to complete a SIM swap. Your feedback is important to us.
Please note that we continuously review and enhance our security measures to mitigate risks associated with SIM swaps and to better protect our customers.
To assist you further, kindly provide us with the following details via private reply:
- The RICA serial number of your new, unregistered Cell C SIM card
- The cellphone number you would like to swap (including the date it was last used)
- An alternative contact number where we can reach you
Once we receive this information, we will prioritise your request and assist you accordingly.
Kind regards,
Cell C| NZ
Best regards,