Poor Service in the contract cancellation department

I would like to voice my dissatisfaction and anger about this service provider. The Cell C Number that I was using for a router is ***, my name is Nosiphiwe Buthelezi, I terminated my Cell C contract last year which required me to pay the amount of close to R 800 to terminate my contract. That was paid by online payment on the 8th of September 2020. I then tried to call the contract cancellation office and they never picked up to tell them that I have paid to cancel my contract, in November 17 2020 I called again and by luck someone answered after many call transfers and they said my contract has be closed. I am today the 16th of February being told that I owe Cell C and I have been asked to make arrangements to pay. Pay for what I was told that everything has been settled and my contract has been terminated. Again what I would like to request is that your telephones should be answered in the contract cancellation department because I cannot stay on the line for close to an hour waiting for my call to be answered and it does not get answered at all. I am very very sad, I will pay your outstanding money I mean money is not an issue but the problem is with you, the service is too poor, for such a big company you need to pull up your socks. You can check there on the system my name will appear and I will have to go to the nearest branch also to check and make sure that I do not need to pay again. The number I was using for the contract is ***. I even wrote an email to *** and CC(ed) *** and there was no reply until today. I took Cell C contract after many warnings though that the service is so poor but I went ahead anyway, well I won't complain because I was warned.

Please look after your customers, good people.