Poor service..... GETMORE

I phone 4 times to ask the call center to transfer me to the GetMore department for an inquiry about the charges for service on my account. Every time they transfer me to the department the line hangs up. After been given the alternative contact number ***- which leads to an automated menu option to check my voice message or set up my mailbox message. The last consultant advised that they have called the department from their side and they got through, but the moment she transferred me.. GUESS WHAT... The line was hung up. I am not impressed.... so either someone is lying about getting through by calling the number *** or apparently my phone is just picky about which calls it will allow me to make.. fancy that...