Poor Service from Sales at Cell C

I Have received poor customer service from Cell C Sales.

I received a call on the 07/01/2021 From a sales consultant. They where offering me a phone (Samsung A31) which I then agreed on. The contract was processed and the consultant told me it will be delivered within 10 days. I tried to call the consultant back as she did not confirm the color of the handset. the number was unavailable. Its 14 days now and I still have not received any phone or call from Cell C. Today I called Cell C customer service at 09:00 I spoke to Mandisa. She told me on the System it shows that the contract has been processed but there is no stock of that phone.

I did not call cell c to take up a contract. They are the ones that called me offering me a particular phone. Why did the sales consultant sell me something that they don't have. Its their job to check if stock is available for a particular handset before offering it to a customer.

I am extremely disappointed in their service. Instead of consultants making a quick sale for statistical and target purposes, they should really look more into doing their jobs properly to attain customer satisfaction.