Poor service from customer care agent : Nompulelo/Nompumelelo

Good day cell c team.

What a ****ty and horrible services that I got from cell c today. I drove to cell c boulders mall in midrand to go make payment arrangements as my account was in areas. I couldn't make a phone call because my account my line has been suspended.

Sebolele from midrand branch assisted me to phoned collections department and I spoke to Lesedi who assisted with payment arrangements.

Lesedi then transferred me to a useless customer Care agent by the name of Nompulelo/Nompumelelo. She doesn't listen and it seems like she hates her job.

Instead of her to re-activate my line she then told me that I need to pay full amount where as I've already made arrangements with collections department.

I decided to leave without paying as I was already annoyed and I've spent 60 minutes on the phone.

I requested a phone call from the manager, even now am still waiting. As per Nompulelo/Nompumelelo the manager is always busy he does not have time to call clients.

Can I please have someone who knows what they are doing to call me? or if you guyz don't want my Business Please let me know so that I can go to vodacom/MTN.

My number ***/ +***

Am patiently waiting for the call.

Thanking you in advance

Regards: Thapelo Nkgoeng