Poor Service from Collections department

I called the Cell C collections department today 04/05/2022,to querie the amount I'm being billed and the agent that I spoke to was so arrogant, she could not answer my questions and instead of telling me she is transferring me to customer service she did so while I was talking to her. This was not a customer service enquiry but a collections department one and the fact that she did that is absolutely poor service from the collections department. She is unprofessional and lacks customer service.