Poor Service from CellC

This is email I sent 2 December 2025:
This email serves as evidence of call received from SSDA= (Collections).
Reference: ID ***Cell No: ***
CellC did not email me, sms me, or call me that I spoke to them regarding arrears on my account. I was under impression it was up to date as I not once received a warning of arrears, got cut off or messages at all. Now I am handed over as well even though made two mines payments days apart after discovering my number is suspended. Now through collections they claim over R7000. I was not impressed nor happy. I do not have a salary, work for myself in this tough world. But do pay as to keep my services active. Below are the emails related to my correspondence with CellC & did go in store as on the 29Nov2025 after receiving the sms that I canceled my services which I did not, I spoke to a call centre agent whom I explained the possible circumstance as to why it is in arrears. They suggested I get a CellC store & my number placed on prepaid till the contract is up to date. I do so & discovered I was **** to by the agent. I went to Parow Mall CellC & spoke to Mr Vin on duty who informed me that is not possible if a number is suspended.
I AM BY NO MEANS HAPPY FOR THE HAND OVER. IT'S *******, AS I HAVE MADE TWO PAYMENTS I MERE DAYS APART & WORKING IN NEXT AS I HAVE AVAILABLE TO GET MY NUMBER ACTIVE AGAIN. AS I GET NO INCOMING CALLS FOR NEW CLIENTS & THIS IS MY PRINTED ADVERTISING NUMBER.
EVIDENCE... 29Nov2025: sms received Your cancellation request was processed successfully and your contract will be terminated on 29/11/2025. For any queries, call 084143 option 2. CellC.
2Dec2025: email sent. Good dayI have found out my account was disconnected. A client owing me I gave the details to pay last three months each month and it appears that was not done. This client owes me but unable to pay so he offered to pay at least the cell c account for me. Clearly that did not happen. Hence this message I got to my cell via sms:"Your cancellation request was processed successfully and your contract will be terminated on 29/11/2025. For any queries, call 084143 option 2. CellC." I have paid on twice from my Tyme bank account *** via eft to Ned bank CellC account number 19 November 2025 reference of payment is TY***, R400-00.& second payment this evening on 2 December 2025 reference of payment is ***, R400. I will continue to make payments bringing it up to date as soon as possible as this is my business number and not getting calls from clients is impacting my earning. I will use the REF ***. Apologies had not added this reference as now seen in back of printed statement. Please confirm you have received this email and that you have added the payments to my account accordingly. Please find attached the screenshot of payments and emailed confirmation pdf's of payments made to CEC T/A Cell C SP Nedbank Account ***.Regards,S DID 78032-------084-------(temp back up Sim to resume business and banking)
3Dec2025: 2nd Email to CellcGood day. I have emailed Customer Care but on this email response I found the proof of payment email. So sending again. Ignore if already processed which you will see from reviewing my account. Regards,S D084-------(back up Sim)
4Dec2025: CSI Survey CellcDear Cell C CustomerTo ensure continued improvement of our service delivery to our customers, we would value your feedback.Did we do a great job resolving your query? If so, please reply 1.If you were merely satisfied, reply 2.If you were not satisfed at all, reply 3.Your feedback is appreciated.RegardsCell C
Response:Reply 3.
I did not receive notifications on email which is free or a sms to inform me my account was in arrears.
You may ask how did I not know.
When I have someone who owes me R16000. This person is unable to pay and I said to them then how am I able to pay my accounts. So thy offered to pay CellC up to date and two months there after. Clearly they did not pay it after I gave them the banking details, reference number. And amount of R400.
I should have got a notification, but did not and so thought it was paid by this person.
But now my services are suspended and I can't get calls from my clients or new ones. I can't make calls and am loosing usage of my contract.
I am busy paying it now that I am aware of it but it does not solve the problem. I have no cell number. I printed it on my advertising, my business cards and more. Till it is paid in full I am without my number.
Now comes my complaint:
I called in on 29 November 2025 to 135 at 19:38 after receiving this sms "Your cancellation request was processed successfully and your contract will be terminated on 29/11/2025. For any queries, call 084143 option 2. CellC."
The service consultant informed me I can come into store and they can convert the number to prepaid till I get account up to date. On 2Dec 2025 I went to CellC in Parow Centre Mall and spoke to Mr Vin, he informed me the service consultant misinformed me. **** to me. Now I still have same issue and not sure how long will take me to pay it in full. But I will.
So I am reporting the service call center consultant on the saved call I made.
Second I need my number active. It will be paid and I have paid 19 Nov and 2Dec 2025. R800 combined.
I need my number active and will pay it up to date this month still. Even try pay it in advance for months to come.
Help report and resolve this issue.
Ps I can not do a SAP affidavit as I can not share the clients details to cross reference the story as that would go against the popi act and then will not also be able to take this client to small claims court either.
HELP
084------- IS MY TEMP BACK UP NUMBER

Regards,
S D

CellC is useless. They have cost me a fortune in income loss, made me look ***********, did not accept a payment offer and bring my service back online as a business number which it is. Handed me over to lawyers without notifying me of Amy hand overs, those lawyers handed it back seeing the errors made by CellC. Then CellC handed me over again with out any notice to their internal lawyers who harass me on a daily basis so much so I have had to block them. I have sent multiple emails to them and it is ignored. I also get messages back that their inbox is full. I have lost my number which I used to do all my advertising with and had to pay to have ally advertising redone. I used to get new clients of up to R5000 new income jobs in but lost all that growth. People who whatsapped me stated they tried calling me with no success. That I look *********** and they won't use my service as if I can't managey cellular account how csn they trust me to do work for them. My regular clients say I am unprofessional. And when people call now they get a African woman answering what is supposed to be my number. So now any advertising still out there, all my business cards handed out are all null & void. I estimate my losses around R45000. I have handed them over to ICASSA whom referred me to handing them over to NFO Ombudsman. So waiting on the next response.

When checking this Hello Peter profile I realised how many issue I have had over past 19yrs with CellC. They do not cater to the client but bukd numbers for income. A personal interaction and understanding is all I ever asked for and no they have pushed me to taking legal steps. I can not afford it out of pocket as they have crippled my income, tarnished my name and caused me unnecessarily emotional distress from financial losses, to dealing with this and harassment. I will never recommend them to anyone anymore. As soon as I csn afford I am moving to either another cellular network or to a data service provider cause that's where it is all going now!

CellC you Suck!!!

This is there latest harassment on me. So much so it now goes to my spam:

Dear Customer

| Your Cell C account remains completely unpaid, and our records indicate that no payment has ever been received. Despite previous communication and attempts to obtain your attention, the account remains unresolved.Your continued failure to make payment or establish an acceptable arrangement will result in your account progressing through the applicable legal recovery process.SECTION 129 – YOU MUST UNDERSTAND YOUR POSITIONWhere applicable, a Section 129 notice will be issued to notify you of the outstanding debt and provide an opportunity to address the default before further legal enforcement proceedings are instituted.The purpose of this process is to provide an opportunity for the matter to be addressed before further legal action is taken.DO NOT IGNORE THIS COMMUNICATION.You may still have options to resolve your account, which may include:• Settlement Discount: You may qualify for a discounted settlement amount, subject to eligibility.• EFT Payment: Make payment towards your outstanding balance or settle the account.• Cash Payment: Alternative cash payment options may be available.• Debi Check: Secure a structured repayment arrangement.• Alternative Payment Plan: Discuss an arrangement based on your current financial circumstances.• Client-Specific Solutions: Other payment or settlement solutions may be available.IMPORTANT: This is an opportunity to address your account before the matter progresses further.Contact Credit Solutions Services on *** IMMEDIATELY to discuss your account and available solutions.Kind regards,Credit Solutions Services

I am sick of it... If anyone can further advise how to deal with them I would appreciate feedback

A MANAGER, DIRECTOR or CEO OF CELLC IS TO REPOND.

Let us address as a point by point system. As it seem whom ever read my posts, Called and wrote this response is still ***********. It has taken so long to resolve the issue that it has become more complicated.

NOW POINT BY POINT:

• I was not aware my account was in Arrears. I did not get any notifications via sms, email or calls for three months of my account being in arrears.

• The call I just received from an agent responding to my dissatisfied message here on Hellopeter of how they handled my CellC account to dated 25Aug2026 of my last post. He tells me I should have been managing my account.

• And now I repeat myself, A clients owes me a large sum of money for work I did. They could not pay me so I said to them how am I to pay my accounts now. So they promised me they would pay my CellC account & took the Nedbank details with my reference & the easypay number as well. The client did not pay as promised and I was not aware he did not pay it because I got zero notifications from CellC that it is in arrears like I always used to receive in the past!

• 29Nov2025 I receive a sms as follows "Your cancellation request was processed successfully and your contract will be terminated on 29/11/2025. For any queries, call 084143 option 2. CellC."

• This prompted me to call in and find out what is going on. Then I realised my client had not paid as promised.

• Skip forward, I try to get it resolved and clearly I do not have money lying around to bring it up to date right away so I suggested an arrangement to take the outstanding three months and split it over 6months to settle the three months that's in arrears. It was ignored and they handed me over to Shapiro layers. With zero warnings of hand over via sms or email or response or acknowledgement of my suggested way to still have service while settling the outstanding amount!

• Eventually they ask to settle and offer a deal. Clearly I did not have the funds to settle a R7000 that was reduced to R4000. Or make monthly payments for NON -SERVICE DELIVERY. This is my business number - hence being a contract.

• I had just done ALL my advertising and PRINTED my business cards. To which no one could now call me on that number. So they Whatsapp'd telling me I am unprofessional. Two said they can't trust me doing work for them. I lost clients. I also had to pay to have all my advertising done over.

• What made me angry now is how *********** your call agent was. They are uneducated in how to de-escalate a client and are unprofessional. The do not listen to the client and try to dominate they conversation with the forceful agenda. YOU SHOULD FIRE THEM. THAT IS WHY THE AGE CAP OF 35 IS BRINGS A WORK FORCE THAT DOES NOT UNDERSTAND HOW TO DEAL WITH A CUSTOMER. THEY UNEXPERIENCED, THE OLDER GENERATION CAN DO YOUR JOBS BETTER!

• I have handed the matter over to the NFO, that is the National Financial Ombudsman for the *********** youngling. I won't bother explaining what a Ombudsman is.

CELL-C IS UNPROFESSIONAL, *********** AND LACK THE ABILITY TO SERVE AND SATISFY CUSTOMER NEEDS. THAT IS WHY COMPANIES THAT SUPPLY COMPASSIONATE SERVICE & A SUPERIOR PRODUCT WILL SINK COMPANIES LIKE THIS!!!

I await your call or response. You have all my details. The Ombudsman has stated that if CellC can resolve the issue with me directly then they do not need to step in. As they say I have followed all the correct channels to escalate the issue. I have experience in call centre work as Information Technology Tech Support agent to a internet-based in Australia. I hope and pray CellC will resolve this and retain me for future service provision. It would be a waste to through away almost 20yrs working together.

I do see a call had come through from the last person whom called me(I can not answery phone while busy with heavy power tools or water). He stated his name and that he is a supervisor. I still took offence as well to the lack of understanding. It is also still as if he was on a script. Spewing out that I was responsible for the payment management of the account and that I must take ownership of the debt. This might not be his exact words but was his imp**** response. I continued to try to make him understand that I passed the responsibility ofy account payment to the client who owed me money and that promised to settle monthly payments till able to settle his debt with me. But this supervisor was pushing me saying I should have known and settled the account as it was my responsibility. What does this guy lack in understanding without me calling him stupid. If CellC had sent me the sms's as always have in past to let me know my account was in arrears, then I would have been aware the client did not pay it and bring it up to date myself. FAULT NUMBER ONE ON CELLC SIDE. The second fault is stating my request for cancelation was approved. I DID NOT AND WOULD HAVE NEVER REQUESTED SUCH A CANCELATION KNOWING I JUST PAID FOR ADVERTISING AND BUSINESS CARDS. I made two or maybe three payments to try and bring it up to date but in the same time that hand me over without coreccting their lie and mistake of my cancelation. And don't tell me it is a default way of doing it. BULL****-HOW CAN THEY WORD TO ME IN SMS THAT MY CANCELATION REQUESTS WAS APROVED WHEN I NEVER EVER REQUESTED IT. Then they hand me over even though I made two or three payments to start bringing it up to date even though the service is suspended. THEY HAND ME OVER WITH OUT NOTIFICATIONS AT ALL.

THREEAJOR, SERIOUS MISTAKES MADE BY CELLC. THE BIGGEST ONE NOT SENDING ME NOTIFICATIONS OF ARREARS ON ACCOUNT. SENDING ME FALSE SMS OF CANCELATION AND THEN HANDING ME OVER WITH NO CORRESPONDENCE.

I AM LIVERED ANGRY. YET THEY WANT TO BLAME ME!

I want to speak to a manager, CEO or someone with brains and ears. Not a mere supervisor. Escalate this to the highest level possible or the next positing becomes CellC slandering for poor service delivery, that could cost you thousands for this stupid mistake. So far you have cost me R45000 and climbing in losses.