Poor service from CellC

We have had nonstop issues with CellC since we have upgraded December 2020 at the Watercrest Branch in KZN!

They have since closed down and we have been using Hillcrest Branch.

Our old contracts only expired end of April but we got an early upgrade, so from December 2020 till May 2021 we paid our old contracts until the new contacts kick in.

Since the end of May this year, we have been fighting with CellC to put our 3 contracts onto 1 debit order as it was before we did the upgrade in December. The debit order that went off at the end of May beginning of June was supposed to be for all 3 contracts(We were advised by the manager of CellC Hillcrest branch), they then tried debiting us on the 17th of June for an amount we did not know what for and then they send the money back on the same day.

At the end of June beginning of July, we got our statement and it said that we had a debit order that was unsuccessful and they are now charging us for it.

We phoned CellC customer service and they gave us case numbers for this and for the issue to put all 3 contracts onto 1 debit order!

At the end of July beginning of August, the 3 contracts were still not on 1 debit order like we have asked and got case numbers for it AGAIN!!!

They debited us for 2 phones (1 debit order) and 1 data sim (1 debit order) on different debit orders.

They then send me an SMS saying that my data sim has not been paid and they will cut my network.

We went to the Hillcrest branch and the manager send an email to them requesting this be solved on the 8th of August, we still don't have feedback on this email!

On my bank statement, it clearly went off. I then phoned again and got a case number and they asked me to send my bank statements to them and the case numbers, which I did on the 11th of August, I then got an email back stating they will be in contact in the next 24 to 48 hours!

I phoned them on the 13th of August (after 48hours has passed) to find out what is happening and they said they will phone me back in the next half an hour as we wanted to speak to the manager but she was currently unavailable. It is now Monday the 16th of August and I am still waiting for the call or any sort of feedback!!!

You are messing with my credit score as I am in the process of buying a car and your call centre is just not getting back to me as promised!!!

The agents are useless and rude as they scream at you!!!

I want answers!! You are telling me that I have have to struggle for 4 months to get this stuff sorted that isn't even my fault but you are very quick to disconnect one if they don't pay! YET THUS IS STILL NOT SORTED OUT

CellC Get your act right!! You will lose a long time client!!!