Poor service from Cell C - unable to resolve

<div>1. Cell C Customer Service proposed an upgrade in November 2020 for my contract that was due to end 19/12/2020. I accepted the upgrade. The phone that was sent with the upgrade, was faulty, collected from me and approved for an out of box failure on 15 December 2021.&nbsp; It took many many phone calls just to get to this point. To this day I 'm still without a phone. 2. A contract has been allocated to me on 27/01/2021 backdated to 20/12/2020 (not the upgrade that was offered to me) and no new phone. Numerous phone calls have been made to the call centre, I kept on following up. No one has been able to assist. Out of desperation I visited the Cell C Branch in Bay West Mall on 18 January 2021. The staff were very friendly and assist me with a case. 3. I have been with Cell C for 18 years, but desperately want to cancel the contract that was allocated to me due to the fact that it was not the one offered to me and that I did not received a new phone. 4. I want to keep my cell nr with this cancellation.&nbsp;</div>