Poor Service from CELL C Technical Help Desk

Good day,

I cannot believe the poor service delivery from CELLC, it is deteriorating, to virtually non-existent.

I am sick and tired of having to phone, be transferred from one department to another and then still receive no assistance from your rude unhelpful customer care consultants.

The number in question ********* (Do not phone me on this number), I have received the new Nokia 3 as an upgrade, the phone was received last week Friday the 1st of September, there was no “nano” sim card enclosed with the phone, this been the fault of CELL C as the consultant had specific instructions to ensure the sim card was delivered with the phone.

This took many frustrating telephone calls to and from Cell C, I then received the sim card delivered by RAM Couriers on Tuesday 5th September 2017.

On Wednesday 6th September I phoned your technical department to advise them of the RICA number so that the sim swap process may proceed, I was then advised that RAM Couriers had yet to unlock the number on their side and there was nothing I could do until this transpired. Ultimately this is NOT my problem, I asked your consultant whether he could speed up the process by phoning RAM Couriers, the answer was no, I was to keep phoning CELL C, until the number was unblocked.

Today Thursday 7th September I once again phoned your technical department on ********** from a land line, only to be told by your rude consultant that I have to be phoning from the number in question, the more I tried to explain to that I don’t have the actual phone in my possession the more insistent she was that I phone from my a cell number. The same call made yesterday to CELL C from the landline, did not matter and your technical department did not say anything about phoning from the number in question. I am sick and tired of wasting my precious time on idiots.

DOES ANYONE AT CELL C KNOW WHAT IS GOING ON!!!!!!!!!!!!!!!!!

I will await the return call from one of your so-called friendly consultants.

I WANT THIS MATTER ESCALATED TO A MANAGER, This is not the first time I am receiving poor service delivery, go back and check on my records, the frustration I have had to endure over the past month from CELL C.

DO NOT PHONE ME IF YOU DO NOT HAVE A RESOLUTION TO THIS QUERY – I WANT IT SORTED OUT WITH SOMEONE WHO KNOWS WHAT THE HELL IS GOING ON!!!!!!!!!

Cell C is very quick to phone and advise us that our contract is ready for an upgrade, and that is as far as it goes, the after sales service just does not exist.

What do I have to do, to enable a sim swap so that my daughter can benefit from the new phone she has just received?

I have phoned the customer complaint line, I have emailed my complaint, it is still unresolved.