1 reviews | Active since Nov 2024
Poor service from Cell C Support Fibre & Call Centre
Good day,
For the past 17 days I have been struggling with my internet Fibre connect. This has been continuing from 27th October to date. On top of that I have been a Cell C Fibre customer for years and recently upgraded my speed with them in September 2024. This has been a very unpleasant experience and not receiving any assistance from the cell C Fibre support call Centre. On day 17 I received a call from Loraine in the cell c support call Centre to advise feedback, she has now advised the lines are all connected and only now has escalated to Vumatel to arrange a technician to assist with the connect issue. I then requested a credit due to not experiencing the joys of the services from the 27th October to date and she advises me that her manager said no as they do not refund on vandalism. So every customer that goes through an outage must just pay a full premium and keep quiet! Numerous occasions I have requested for an operations manager to call me with regards to complaint and too date I have received no call from the operations Manager names Nomusa Shange. This has been utter horrific service and will never recommend cell c Fibre to any consumer ever again. I have received ref no. but all they advise if technicians are working on the problem. Based on the consumer act I should think customers should receive a service for what they have paid. On top of the poor service received Cell C has debited me incorrectly (double deducted) agent confirmed telephonically on a recorded line that it was an error on Cell C again (Loraine - Agent ) assisting with initial complaint. I have spoken to numerous agents (lucky in the support call Centre; managers; Lindokuhle (Manager) as well as Lwazi (Manager), which have been no assistance.) I have sent pictures of my Fibre box as well as router showing green. Can someone Please Please Please Please assist. I am at a breaking point!!!!!!!!!!! Very Unhappy customer Kim
We are deeply sorry for the prolonged issues you've experienced with your Fibre connection, and we understand your frustration with the lack of resolution. This is not the level of service we strive to provide, and we apologize for the inconvenience and frustration caused.
Our team should have ensured prompt support, particularly after the repeated follow-ups and double deduction you mentioned. We will be immediately escalating your concerns to ensure that Vumatel is urgently prioritizing your case and that the necessary support and credit review are conducted as soon as possible. Additionally, we will request that a senior manager reach out to address your experience directly.
Thank you for your patience, and please know we’re committed to resolving this matter fully.
Regards
Cell C | DA
We are deeply sorry for the prolonged issues you've experienced with your Fibre connection, and we understand your frustration with the lack of resolution. This is not the level of service we strive to provide, and we apologize for the inconvenience and frustration caused.
Our team should have ensured prompt support, particularly after the repeated follow-ups and double deduction you mentioned. We will be immediately escalating your concerns to ensure that Vumatel is urgently prioritizing your case and that the necessary support and credit review are conducted as soon as possible. Additionally, we will request that a senior manager reach out to address your experience directly.
Thank you for your patience, and please know we’re committed to resolving this matter fully.
Regards
Cell C | DA
We understand the urgency of this matter and sincerely apologize for the delays affecting your work and productivity. We've escalated your query to ensure a senior manager contacts you as soon as possible to resolve this swiftly. We recognize the importance of your connectivity for your income and productivity, and we’re fully committed to getting this resolved without further delay.
Cell C | DA
We understand the urgency of this matter and sincerely apologize for the delays affecting your work and productivity. We've escalated your query to ensure a senior manager contacts you as soon as possible to resolve this swiftly. We recognize the importance of your connectivity for your income and productivity, and we’re fully committed to getting this resolved without further delay.
Cell C | DA
I have not received feedback on my ticket no. Regarding my credit for the downtime experienced for the past 2 weeks.
I have spoken to Lorraine this morning and she has since not emailed or sms my new ticket no. regarding the credit request. Once again Cell C Fibre has promised me something and has not delivered.
Could I please receive my ticket no. For the credit request. On top of that I have not received a call from the operational manager Nomusa Shange which once again promised to follow up with me after 13:00pm today and it is now 14:13pm.
Cell c is so eager to take money but never eager to assist a customer. Could you please assist ASAP.
I have not received feedback on my ticket no. Regarding my credit for the downtime experienced for the past 2 weeks.
I have spoken to Lorraine this morning and she has since not emailed or sms my new ticket no. regarding the credit request. Once again Cell C Fibre has promised me something and has not delivered.
Could I please receive my ticket no. For the credit request. On top of that I have not received a call from the operational manager Nomusa Shange which once again promised to follow up with me after 13:00pm today and it is now 14:13pm.
Cell c is so eager to take money but never eager to assist a customer. Could you please assist ASAP.
We sincerely apologize for the delays and the inconvenience caused. We understand your frustration and appreciate your patience. We’ll be following up on your query and ensuring that our team reaches out to assist you.
We’re committed to resolving this as quickly as possible.
Regards,Cell C | TM
We sincerely apologize for the delays and the inconvenience caused. We understand your frustration and appreciate your patience. We’ll be following up on your query and ensuring that our team reaches out to assist you.
We’re committed to resolving this as quickly as possible.
Regards,Cell C | TM