NS
Nico S
1 reviews | Active since Sept 2020
29 Oct 2020, 11:36
Poor service from Cell C Fibre
I have been trying to cancel my fibre contract since 4 September 2020. Despite receiving a confirmation e mail on the 9th of October that my Contract has been cancelled a debit order for October was still deducted from my bank account on 25 October. I have sent follow up e mails to get a refund and confirmation that my debit order has been cancelled, with no response from Cell C
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Replies (2)
Cell C's replyOfficial
29 Oct 2020, 12:08Good day Nico
Thank you for getting in touch.
We are currently looking into your query and will contact you for feedback.
^YM
Thank you for getting in touch.
We are currently looking into your query and will contact you for feedback.
^YM
Cell C's reply29 Oct 2020, 12:08
Official
Good day Nico
Thank you for getting in touch.
We are currently looking into your query and will contact you for feedback.
^YM
Thank you for getting in touch.
We are currently looking into your query and will contact you for feedback.
^YM
NS
Nico S's updateReviewer Update
02 Nov 2020, 13:40I had a person contacting me from Cell C to say they are looking into my case and a Manager will contact me. Up to now I had no further response from Cell C and the debit order was not reversed. This is not acceptable service.
NS
Nico S's update02 Nov 2020, 13:40
Reviewer Update
I had a person contacting me from Cell C to say they are looking into my case and a Manager will contact me. Up to now I had no further response from Cell C and the debit order was not reversed. This is not acceptable service.