POOR SERVICE FROM CELL C DIRECT

i had recently taken out a contract at cellc this was done with cellc direct 084145 , i had spoken to a consultant by the name of Silindile Zulu , i have received my handset and benifits , however on the 10/03/2015 i received an sms from cellc stating that my line is in arrears however the sms also stated that should i have paid this monthly subs to ignore the sms , on the 12/03/2015 my line was disconnected , when phoning the call center i has spoken to a consultant named Dumasami which explained to me that my Account number was different to my correct account , he called out an absa account which was not mine , to my concern is that this was approved by Cellc vetting department how is it that this had gone past Cellc quality department , why did anyone not pick this ***** up , i am totally a polled by this , i work for Vodacom and i am manger and i never seen such poor service , i then spoke to the sales manger by the name of Busiwe Sihlali she advised me that she will listen to the call this being 12.15pm on the 12/03/2015 and respond in an hour , i would like this matter resolved immediately , as this is no fault of mine.Telephone number - ***