1 reviews | Active since Aug 2015
Poor, *********** service from Cell C Customer Care.
I had a very bad experience with cell c, it is 3 weeks am waiting for an IMEI number for handset blacklist with case, ***, ***. They say they cannot link the device and sim card sent me to cell c shop, went to Cell C Balfour Park case number: *** the consultant there advised that she can see the IMEI number on her side, emailed everything to Cell- C to date sim not done as they advising their system is refusing and my insurance claim is hold because the phone is not blacklisted. They told me I should go back to the store are they not able to verify the information with the store as it is the same department. Spoken to a very rude agent by the name of Koketso who was getting irritated and saying eish and spoke to the supervisor Moagi who advised the matter was escalated. My son doesn't have a phone because of Cell C unprofessional service and incompetency. Each time we call they give a new case number which doesn't resolve anything.
My son always used the cell c sim card on that phone, how is it possible that you are not able to see it and the Cell C Store they say they can see the IMEI number ?
The lady at the store said the IMEI number and MSISDN are there and shows that the were used together it is just that sim card was bought i the streets and she said she cannot blacklist on her side she needs to email to customer car. My son only used this number *** ever since i bought this phone.
It is a contract phone dual sim from Telkom, Telkom sim was never used and taken out of the phone only cell c sim was used. I find it very strange why would i be send to the cell c store and your systems are showing different things.
My son always used the cell c sim card on that phone, how is it possible that you are not able to see it and the Cell C Store they say they can see the IMEI number ?
The lady at the store said the IMEI number and MSISDN are there and shows that the were used together it is just that sim card was bought i the streets and she said she cannot blacklist on her side she needs to email to customer car. My son only used this number *** ever since i bought this phone.
It is a contract phone dual sim from Telkom, Telkom sim was never used and taken out of the phone only cell c sim was used. I find it very strange why would i be send to the cell c store and your systems are showing different things.