Poor Service from Cell C

I upgraded my Contract with Cell C on the 15th of August 2022. The new device was meant to be delivered the following week. I called the call center on the 23 of August as I had not received my phone, and then I was asked to contact the courier company in JHB to track my delivery. I was given a tracking number and the courier service's contact details(Courier IT) So I contacted them and they said to call the Durban branch. When I contacted the Durban Branch it was sent to another Courier company(Falcon) for delivery. The lady who could assist me wasn't in at the time when I had called. So I contacted Falcon on the 26th Of August 2022 and spoke to another Lady who had informed me that the truck with my device had been hijacked, she has informed Cell C and she had sent through the relevant information that is the IMEI number which Cell C had requested.

Now begins my battle with Cell C.

I have called them almost everyday since requesting an update or feedback with regards to when I can receive my device. I have spoken to so many people each one promising with some feedback. They all had no idea of the truck with my device being hijacked, and even promises of the manager or the team leader to contact me with an update which hasn't materialized.

The service and feedback from Cell C has been pathetic and I have yet to receive my upgrade device or a update from Cell C

After another frustrating call this morning(09-09-2022) to the Delivery Contact Centre, I have received no new information or no new feedback as to when I will receive my new device.