Poor service from cell c

So I app**** for a contract on the 21st of Oct, received a call from the sales agent on the 22nd of Oct it was Wednesday, she pushed through until I sent all the required documents and there was silence after that no update of what is the actual delay from their side, untill I made contact with them on Wednesday the 28th then that is when they decided to tell me about the device not having necessary accessories so they can't release it even after I've confirmed that I don't need the accessories I just the device I was just taken from pillar to post just because they are retrenching so all the new contracts and yet to be processed are on hold, my question is that so I was never goona be informed of what is happening if I didn't follow up on wed because on Monday the 26th they told me that they waiting for the device to be delivered that Monday or Tuesday the latest in my mind I was hoping the delivery would be made wed but only then I was told the latest would be Monday 2nd Nov... I'm so disappointed of their service level, especially with them not trying to communicate with me and keep me updated of what is happening