Poor Service from Cell C

In June 2021 my Cell C contract came up for renewal. I contacted Cell C to do the upgrade and everything seemed in order. When the new handset was delivered, it was incorrect. I contacted Cell C and they sent a courier to collect the handset (Tracking number given to Cell C).

I then contacted Cell C to redo the upgrade and they indicated they were in the process of reversing the original upgrade. After many calls and discussions with them, they have still not reversed the upgrade. I am now being billed for a device I don't have and a contract I cant use.

I spoke to Lerato Boshielio who indicated that there was a problem on their Hawaii System and that she would stop the debit order to ensure I was not billed for the handset. In addition I spoke to a Vusi Mochalla who assured me that he would resolve the issue.

On 01/09/21 Cell C suspended the account. I again contacted Vusi who said he cant understand why it has not been resolved but that all he could do was convert the contract back to PAYG and insure legal reverses the outstanding amounts. The conversion was supposed to take place on 17/09/21, this never happened (No surprise there!).

Bottom line is that the Cell C call center is completely incapable of resolving issues, there is also no escalation path to get issues like this resolved.

My only option now is to book a flight to JHB and go camp out at their offices until someone resolved this mess.