Poor service from Cell-C

My cell number was suspended as it needed to go through the RICA process again. After many calls and emails, I was advised that no one could assist me online or telephonically. In this day and age, how is this even possible? I was advised the only way to have my service re-connected is to go to a Cell-C store. This is now where the problem comes in, the closest store to me is a 90km drive. How is it even possible that no one can assist me? All I get is a "sorry for the inconvenience". Not good enough. I will take my business and family, who use the Cell-C network over to another provider, as the service in this regard from Cell-C was pathetic, to say the least. I am losing all my minutes, data, and airtime that I loaded prior to this problem. The fact that I have no Cell service is a problem, what if I urgently need help, or have a crisis? But I suppose this is also a "sorry for the inconvenience" case.