POOR SERVICE FROM CELL C

Item: Cell C
Rating: 1
Author: Jacques J

For the last month I cannot use my phone when I activate my 2nd sim for data. It picks up 3g and does not want to work. I phoned customer service to no avail. I drove 250km to Richardsbay, because there is no Cell C shop in Vryheid, but they said they cannot assist me. I am paying R 494 per month and receives 2 gig data. No use because I cannot use my data on my phone. Why must I pay then?

Helpful (0)

Replies (2)

Cell C's replyOfficial

25 Sept 2019, 14:11

Good Day

Thank you for contacting Cell C.

Please note that we have escalated the matter and we will be in touch to provide assistance.

^NS

Cell C's reply25 Sept 2019, 14:11

Official

Good Day

Thank you for contacting Cell C.

Please note that we have escalated the matter and we will be in touch to provide assistance.

^NS

Jacques J's updateReviewer Update

07 Oct 2019, 12:35

I have submitted the review on 25 September 2019 and is still waiting for feedback from Cell C

Jacques J's update07 Oct 2019, 12:35

Reviewer Update

I have submitted the review on 25 September 2019 and is still waiting for feedback from Cell C